No database is perfect, but our guarantee might just be.
We believe our business and consumer databases contain the best possible information. After all, no other company goes to such lengths to ensure that the data you purchase is accurate and up to date.
We also recognize that no database can be perfect. Businesses are constantly closing, executives changing, and 20% of the consumer population moves every year. So it’s natural to receive a small amount of outdated listings.
We believe in making things right.
That’s why we offer our 100% satisfaction guarantee. You’ll receive a full refund for any portion of your list that’s undeliverable, out of date, or disconnected. Plus, if the percentage of bad data exceeds 8%, you’ll get $0.40 for every bad record beyond that percentage.
Returned mail must be postmarked within 90 days of purchase. Only one refund allowed per purchase. Lists purchased for fax and email purposes are not covered. We have the right to verify that the data was purchased from Data Axle USA.com. Refund payments will not be made in excess of the original list purchase. Mail pieces refused by the addressee that contain accurate addresses are not covered. Only Data Axle USA.com U.S. Business, U.S. Consumer, New Business, New Mover, New Homeowners, Canadian Business databases are covered. Lists not compiled by Data Axle or that contain third-party and brokered data are not covered; these include, but are not limited to: Nurses, Fleet Owners & Operators, Executives by Ethnicity, Boat Owners, College Students, High School Students, Magazine Subscribers, Military Veterans, Motorcycle Owners, Newborns & Prenatal, Occupant/Saturation Lists, RV Owners, and Teachers. Guarantee is offered for a limited time only and can be ended or modified without further notice.